Without prejudice to any other clauses in these Terms, in cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

no one was present or available to receive the Order;
customer was uncontactable despite attempts to reach the customer via the phone number provided;
lack of appropriate or sufficient access to deliver the Order successfully;
lack of a suitable or secure location to leave the Order.
We will contact you via, among others, in-app call or message, or email, to inform the unsuccessful delivery and next steps. In such cases, abukhalil grocery reserves the right to cancel the Order without refund or remedy to you.